Shipping policy
Following are the terms and conditions that constitute our Shipping Policy.
SHIPMENT PROCESS TIME
All orders are processed within1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Standard Delivery:
1-3 business days for local deliveries (Cape Town)- R100
2-3 business days for main cities - R120
3-5 business days for outlying areas - R150
Delivery delays can occasionally occur. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
DAMAGES
All our orders are shipped with insurance. If you receivedyour order damaged, please contact usas soon as possible to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING
We currently do not ship outside South Africa.
RETURN POLICY
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
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